If you are unsatisfied with the product in any way we do accept returns under the following guidelines:
• All returns will need to be authorized by Chung Hua Stone Kitchen prior to return shipment. For authorization please send an email request to firstname.lastname@example.org.
• Return requests must be received by Chung Hua Stone Kitchen within 15 days from date of purchase.
• All items returned in original, unopened packaging will incur an 15% restocking fee upon return receipt.
• All items returned in original, opened packaging, assembled will incur a 25% restocking fee upon return receipt.
• The customer is responsible for setting up and pay for all return shipments.
• Any returned product, which is deemed un-sellable, would not receive credit.
• When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back as soon as our Returns Department has completed processing (usually within 2 to 3 business days). If the original shipment received free shipping the credit will be issued minus the actual shipping charges paid by Chung Hua Stone Kitchen.
• Chung Hua Stone Kitchen will not process any returns if the product returned is missing, damaged or incomplete from the original shipment.